Support
We're here when you need us.
Our support team responds to client inquiries within one business day, and within one hour for production-critical issues on active retainers.
Production incidents
Active retainer clients: use your dedicated incident channel for 24/7 response.
Open incident channel →Service level commitments
| Severity | Description | Response time |
|---|---|---|
| P1 — Critical | Production down, security incident, data integrity at risk | ≤ 1 hour |
| P2 — High | Major feature unavailable, no workaround | ≤ 4 hours |
| P3 — Medium | Minor feature broken, workaround available | ≤ 1 business day |
| P4 — Low | General inquiries, requests, documentation | ≤ 2 business days |